OUR SHIPPING POLICY

We ship through Royal Mail for all orders. All of our shipments are Special Delivery Guaranteed and will require a signature on delivery

Free delivery on all orders over £300.
We charge the standard UK shipping cost of £3.95 on all orders under £300. We will cover the rest to post your order through Special Delivery guaranteed. As a small business we really care about making sure your jewels reach you safely so will always post through Royal Mail special delivery guaranteed.
All of our deliveries will require signature.

We are currently unable to accept orders outside of the UK.

Please note that all our bespoke and made-to-order pieces will be delivered within 4-6 weeks after placing your order. We will always try our very best to deliver your made-to-order pieces sooner than this, but sometimes delays can occur that are out of our control. Should your order be delayed in any way then we will contact you and keep you updated.

We cannot process or deliver orders on public holidays. In these instances, please anticipate that your order will be processed on the next business day.

Please note that we cannot be held responsible for any packages lost by Royal Mail. In the event of a late or non-delivery of your items please contact us and we will contact the courier to track your package, you will be advised as to the status of your package as soon as we receive an update. In the event of a lost parcel, we can only offer a replacement or refund after the courier has confirmed the package is lost, which is usually between 4-5 weeks.

RETURNS & REFUNDS

As a small jewellery business, we understand how precious your jewellery pieces are to you, and we do our very best to ensure that all of our customers are 100% happy with their orders. We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

Please note that for hygiene reasons, earrings are not eligible for a refund unless they are faulty or damaged when you receive them.

Unfortunately we cannot offer refunds on any of our made-to-order pieces of jewellery unless faulty or damaged when you receive them.

As with all of our bespoke made-to-order pieces there may be slight variations with the setting and stone. Each gemstone and diamond are sourced especially for each piece so small variations may occur.

Please email us at hello@sophiessister.co.uk to request a returns form. We will email you a return form and a return number. Please complete the returns form and include in your returns parcel along with your jewellery item(s). For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. Please use a tracked service (we recommend Royal Mail special delivery guaranteed) when returning items to us as we cannot accept responsibility for any return parcels lost in transit.

Once your return is in our office, we will examine it carefully to confirm that the returned item(s) has not been worn or damaged by wear, only after these checks have taken place will we be able to issue a refund. Please note that we do not accept returns on jewellery that has been worn or show any slight signs of wear and all jewellery items need to be returned in the packaging in which you have received it.